Privacy Policy for Konobora Crafts

Last Updated: October 2025

Welcome to Konobora Crafts (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with any of our digital platforms, including:

By accessing or using any of these platforms, you consent to the practices described in this Policy.

1. Information We Collect

We collect both personal and non-personal information from you in the following ways:

a. Information You Provide Directly

  • Account or Checkout Information: When you create an account or place an order on shop.konoboracrafts.com, we collect your name, email, phone number, shipping and billing addresses, and payment details.
  • Contact or Inquiry Forms: When you request a quote, consultation, or send an inquiry via our website forms, we collect your contact information and project details.
  • Design & Project Information: If you request custom furniture or interior design services, we may collect specifications, room measurements, or style references.
  • Feedback & Communication: When you communicate with us via email, phone, chat, or social media.

b. Information Collected Automatically

When you use our websites, we may automatically collect:

  • Device & Usage Data: IP address, browser type, device model, referral source, pages visited, and session duration.
  • Cookies & Tracking Technologies: We use cookies to remember your preferences, track your shopping cart, and analyze site traffic. You can manage cookies in your browser settings.

c. Information from Third Parties

We may receive additional data from:

  • Social media platforms (Instagram, Facebook, TikTok, Pinterest, etc.)
  • Payment gateways and delivery partners
  • Advertising or analytics providers (e.g., Google Analytics, Meta Pixel)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including delivery and customer support.
  • Communicate updates about your purchases or project inquiries.
  • Improve our website, shop experience, and customer service.
  • Send marketing communications, special offers, and updates (with your consent).
  • Comply with legal or regulatory requirements.
  • Prevent fraud and enhance the security of our platforms.

3. Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Delivery companies, payment processors, web hosting providers, or marketing tools — all under confidentiality agreements.
  • Legal Authorities: When required by law or to protect our rights and safety.
  • Business Partners: If Konobora Crafts undergoes a business transfer such as a merger or acquisition.

4. Payments

Payments made on shop.konoboracrafts.com are processed through secure third-party gateways (e.g., M-Pesa, Visa, Mastercard). We do not store your full payment information.

All payment data is encrypted and handled in compliance with PCI-DSS security standards.

5. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
Once it’s no longer needed, we securely delete or anonymize it.

6. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect your personal data.
While we strive to maintain a secure environment, no method of transmission over the Internet is 100% secure.

7. Your Rights (Under Kenya’s Data Protection Act, 2019)

You have the right to:

  • Request access to your personal information.
  • Request correction or deletion of inaccurate data.
  • Withdraw consent for marketing or data processing.
  • Object to automated decision-making or profiling.

To exercise these rights, email us at info@konoboracrafts.co.ke.

8. Cookies and Tracking Technologies

We use cookies to:

  • Keep items in your shopping cart.
  • Save login preferences.
  • Analyze traffic and user behavior to improve performance.
    You may disable cookies in your browser settings, though some parts of our websites may not function properly.

9. Marketing and Communications

With your consent, we may send newsletters, product updates, or promotions.
You can unsubscribe anytime by clicking “unsubscribe” at the bottom of our emails or by contacting us directly.

10. Third-Party Links

Our websites may include links to external sites (e.g., social media, blogs, or partners).
We are not responsible for the privacy practices of those websites. Please review their respective policies.

11. Children’s Privacy

Our websites are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors. If we learn that we have done so, we will delete the data promptly.

12. International Data Transfers

If we transfer your information outside Kenya, we ensure that such transfers comply with Kenya’s Data Protection Act and international privacy standards.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

For questions, feedback, or privacy-related requests, please contact:

Konoboracrafts
Email: info@konoboracrafts.co.ke
Phone: +254 748 525 443
Location: Nairobi, Kenya
Website: www.konoboracrafts.co.ke
Shop: shop.konoboracrafts.com